Twin Town Villa prioritizes the health and safety of our residents, staff, and their loved ones. With everything going on, the daily news can cause anxiety for many people. We want you to know what steps the staff at Twin Town Villa has proactively taken and continues to implement to reduce the risk of exposure in our facilities. Our ongoing conversations with Minnesota state officials and other care facilities reinforce our belief that the Assisted Living field is one of the most cognizant, compassionate, progressive, and flexible of industries preparing for this pandemic. While we’ve never seen anything like the COVID-19 virus, our staff are well educated and prepared to prevent the spread of all kinds of viruses and diseases. Various precautions and alternatives were already in place, allowing us a solid starting point to offer additional safety measures and staff training to continue providing the best care possible.
Twin Town Villa’s Caring Approach
Our work is incredibly rewarding and fulfilling. This hasn’t changed, even in this season of rapid transformation and new protocols. Relationships between our staff, residents, and their families will always be the center of what we do. It is these relationships, paired with compassion, that is driving our caring approach to new health and safety requirements. Transparency is important to us, as we answer your questions and ease your concerns during this unprecedented time.
Considering Assisted Living during COVID-19
Assisted living communities like Twin Town Villa in Breckenridge are still the best option for many people. When considering all the factors, many families realize that transitioning to an assisted living community is a safer choice now, more than ever. Isolation at home has hit an all-time high. As family and neighbors pull back from visits and check-ins, vulnerable situations for the elderly can arise. Twin Town Villa continues to accept new residents and has been able to safely navigate the process to reassure them and their families throughout the transition. We will arrange virtual, live tours of our assisted living communities at a time that is convenient for you. Materials for you that can be reviewed will be left for pickup in our entryway. When the time comes to move-in, we can streamline the process to mitigate the risk of COVID-19 exposure. Our team is incredibly creative and sensitive to needs during this transition, and we’re ready to make it a positive, safe experience for all.
We’re here if your loved one is living alone, or you’re concerned they are unable to receive adequate care or attention.
Communication & Guidance from State Agencies
We know our residents have family and friends who love them and want them to be healthy, safe, and comfortable. We are all sailing uncharted waters, but find it best to value expert guidance from the Minnesota and North Dakota Department of Health Services (DHS), the Center for Disease Control (CDC), Leading Age Minnesota, and North Dakota Assisted Living Association so that our entire team can devote time and attention to our residents. Our staff connects virtually as a group so we can ask questions, share information, and navigate quickly in order to fast-track changes and provide the best in resident care.
Preventative Safety Measures
Twin Town Villa recognized the need to implement additional safety measures before it was required by federal guidelines. We shifted communal practices like meals and gatherings right away but found a way to continue providing much-loved activities and services to residents through one-on-one attention. Meals, spa services, and arts & crafts activities have all been adjusted to fit a safer model of resident-distancing in their rooms. Our residents are still getting outside, but with safety measures such as wearing masks and staying six feet apart. Twin Town Villa even had an outdoor concert that residents could view safely from their patios. As we’ve adjusted away from communal activities, our one-on-one interactions are at an all-time high. The increased interactions and individual attention help our staff continually reassess needs and preventative care on a continual basis.
We Reduce Risk by not Permitting Outside Visitors
No outside visitors are permitted unless deemed medically necessary. This helps lessen the risk of exposure considerably. Anyone arriving at our facilities is screened, including staff. They are screened and sent home immediately if any health concerns are present. Once they pass the screening process, they follow a hand sanitizing process and use complete personal protective equipment.
Highest Standards of Cleanliness
Our normally high standards of sanitation throughout our facilities continues, and we’ve intensified cleaning protocols for staff. We’ve added an additional dedicated cleaning shift each day. Every shift begins with wiping down common touch areas and sanitizing multiple times each day. Packages that arrive are sanitized thoroughly before being passed along to recipients.
Connection through Technology
We love to help keep residents and families connected by video calls and other technology. Our staff facilitates these calls and removes any technology barriers which makes these calls easy, frequent, and popular activity.
Our staff helps to keep residents and families connected by removing technology barriers.
Window Visits Encouraged
While windows need to remain closed, window visits are encouraged. Families can spend time with loved ones safely through windows and talk over the phone. Community members can provide unscheduled walk-by visits past our windows, and creativity is welcome. Anything visual can work well such as kids, pets, costumes, balloons, parade-style car visits, etc. If you give a call ahead, we have some residents who would welcome the prior notice to be ready.
Little Things Matter
We’ve felt a tremendous outpour of support from our local communities from handmade cards and artwork delivered to residents and displays of hearts. Flowers are delivered frequently to residents, and meals and treats are graciously provided to staff.
Working Hard to Earn your Trust
We love hearing from families who have their loved ones staying with us and know that we are providing the most compassionate care possible under the circumstances. We appreciate the trust that is placed in us, and we work hard to earn it daily. Please feel free to reach out to us if you have any questions or concerns. If you are looking for an assisted living community for your loved one, please reach out to Twin Town Villa at (218) 643-9542 for more information.